Privacy Policy

Introduction and Data Controller

Oreels Casino UK is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and interact with our Site. We comply with UK data protection law, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Oreels Casino UK is the data controller responsible for your personal data. If you have privacy questions, contact us via Contact Us.

What Information We Collect

We collect personal information in the following ways:

Information You Provide

  • Contact details: Name, email address, and any information submitted through our contact form
  • Account information: Username, password (encrypted), and profile information if you create an account
  • Communication records: Content of messages you send us and correspondence history

Information Collected Automatically

  • Log data: IP address, browser type, pages visited, time and duration of visits
  • Device information: Operating system, device model, and unique device identifiers
  • Cookies and tracking: Information from cookies and similar technologies (see Cookies section below)
  • Analytics: Aggregated data about user behaviour and site performance

Payment Information

If you make a purchase or donation through our Site, payment information is handled by secure third-party processors. We do not store full credit card details; only transaction records are retained for accounting purposes.

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: Where you have explicitly consented (e.g., contact form submission)
  • Contractual necessity: To provide and improve our services
  • Legal obligation: To comply with UK law and regulations
  • Legitimate interests: To operate the Site safely, prevent fraud, and improve user experience

How We Use Your Data

Your personal information is used for:

  • Service delivery: Responding to your inquiries and providing support
  • Site improvement: Analyzing usage patterns and fixing technical issues
  • Security and fraud prevention: Detecting and preventing unauthorized access or misuse
  • Legal compliance: Meeting regulatory obligations and responding to legal requests
  • Communications: Sending updates, newsletters (if you opt in), or administrative notices
  • Analytics: Understanding user behaviour and optimizing the Site (anonymized where possible)

We do not use your data for automated decision-making or profiling that could negatively affect you.

Third Parties and Data Sharing

Your data may be shared with:

  • Service providers: Hosting providers, email services, analytics platforms, and customer support tools that process data on our behalf
  • Legal authorities: When required by law, court order, or to protect safety
  • Business partners: Only with your explicit consent or when legally required

Service providers are bound by confidentiality agreements and may only use your data to provide contracted services. We do not sell your personal data to third parties.

Cookies and Tracking Technologies

Oureels Casino UK uses cookies and similar technologies to:

  • Remember preferences: Saving login information and site settings
  • Analytics: Tracking page views and user interactions (Google Analytics or similar)
  • Security: Preventing fraud and session protection
  • Advertising: Third-party cookies may track behaviour across sites for targeted ads

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. We comply with UK cookie regulations and provide notice and consent where required.

Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations:

  • Contact inquiries: Typically 1–3 years
  • Account data: As long as your account is active, plus 1 year after closure
  • Log data: Generally 90 days
  • Analytics data: Aggregated and anonymized after 24 months
  • Payment records: Required by law for 6 years

You can request deletion of your data at any time, subject to legal retention requirements.

International Data Transfers

Your data is primarily stored in the UK. If we transfer data outside the UK or European Economic Area, we ensure adequate safeguards such as Standard Contractual Clauses. You will be notified of any significant transfers.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The date at the top of this page indicates the last update. Your continued use of the Site after updates constitutes acceptance of the new policy.

Your Data Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Correct inaccurate or incomplete data
  • Deletion: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing in certain circumstances
  • Withdraw consent: If processing is based on your consent

To exercise these rights, contact us via Contact Us with clear details of your request. We will respond within 30 days.

Contact for Privacy Concerns

If you have privacy questions or wish to exercise your rights, reach out through our contact page. If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Summary

Oreels Casino UK handles your personal data with care and transparency. We collect only what is necessary, protect it with industry-standard security, and respect your rights. This policy reflects our commitment to privacy and compliance with UK law.